We want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or unsuitable product, you may request a return or exchange according to the conditions below.
Return Period:
Products can be returned within 7 days of delivery. The return request must be submitted within this period.
Eligible Returns:
The product must be unused and in its original condition.
Original packaging, tags, accessories, and invoices should be included.
Products damaged or received incorrectly due to our error are eligible for return.
Some products may not be eligible for return due to their nature.
Non-Returnable Items:
Used, damaged due to customer misuse, customized/personalized products, and products without original packaging may not be accepted for return.
Return Process:
Please contact our customer support team with your order number and the reason for the return. We may request photos or other information to verify the issue. Once the return is approved, we will provide instructions for returning the product.
Refund:
After receiving and inspecting the returned product, the refund will be processed if the return meets our policy requirements. Refunds may be issued through the original payment method or another available method.
Exchange:
If you receive a defective or incorrect product, we may offer an exchange for the same or an equivalent product, subject to availability.
Return Shipping:
If the return is due to a defective, damaged, or incorrect product received from us, we will cover the applicable return shipping cost. For other reasons, return shipping charges may be the customer's responsibility.
We reserve the right to reject returns that do not meet the conditions of this policy.
